☎️ SANRAL is Hiring 38 Call Centre Agents – Apply by 11 August 2025!

Are you passionate about customer service and ready to step into a permanent government role? The South African National Roads Agency SOC Ltd (SANRAL) is urgently hiring 38 Contact Centre Agents to join their dynamic Centurion-based Customer Operations Centre (COC).

This is your opportunity to work with a major state-owned enterprise that plays a crucial role in managing South Africa’s national road network. If you’re ready to provide world-class support and elevate your career in a professional call centre environment, read on.

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Job Overview – Contact Centre Agent (x38 Permanent Positions)

• Job Title: Contact Centre Agent

• Department: Customer Operations Centre (COC)

• Company: SANRAL (South African National Roads Agency SOC Ltd)

• Number of Positions: 38 Posts

• Location: Centurion, Gauteng

• Job Type: Full-Time, Permanent

• Closing Date: 11 August 2025

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Minimum Requirements

To qualify for one of the 38 SANRAL call centre vacancies, candidates must meet the following minimum requirements:

• ✅ NQF Level 5 Qualification in:

  • Contact Centre Management

  • Customer Service

  • Office Administration

  • Public Relations

  • OR any relevant field

• Proficient in English (Additional South African languages are an advantage)

• ️ Computer Literate (Microsoft Office Suite)

• Previous Contact Centre experience is advantageous

• Familiarity with CRM tools like Avaya, SMARTZ is a bonus

• Excellent communication and data capturing skills

• Strong interpersonal and conflict resolution skills

• Ability to work flexible shifts, including weekends and public holidays

Note: Fresh graduates with an NQF 5 qualification in relevant fields are encouraged to apply.

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Duties and Responsibilities

As a SANRAL Call Centre Agent, you will serve as the first point of contact for road users across the country. Your role will include the following key responsibilities:

Core Functions:

• ☎️ Answer inbound calls and provide accurate information to customers

• Log and resolve customer queries using the CRM system

• Update and maintain customer records on the database

• ❗ Escalate unresolved issues to supervisors as needed

• ️ Respond to emails and social media queries

• ️ Offer guidance on e-toll accounts, road infrastructure updates, and more

• Work collaboratively with other departments to ensure high-quality service

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Why Work for SANRAL?

Joining SANRAL means you are working for a respected state-owned company with a strong reputation for service excellence and national development.

Benefits of Working at SANRAL:

• Permanent government employment

• Competitive call centre salaries with benefits

• Access to medical aid, pension fund, and paid leave

• Growth and upskilling opportunities

• Exposure to CRM technologies and digital systems

• A professional, structured, and modern working environment

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Work Location & Schedule

• Address: SANRAL Customer Operations Centre, Centurion, Gauteng

• Shift Work: Monday–Sunday rotational shifts (day and evening)

• Easily accessible via Gautrain, taxis, and highways

Candidates must be residents of Gauteng or willing to relocate at their own cost.

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Documents Required for Application

Make sure to include clear, certified copies of the following:

• RSA ID Document

• Matric Certificate

• NQF Level 5 qualification (relevant field)

• Detailed and updated Curriculum Vitae (CV)

• Supporting documents: contactable references, certificates, and employment letters (if available)

• Proof of address (within 3 months)

All documents must be certified within the last 6 months.

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How to Apply for SANRAL Contact Centre Jobs

To apply, send all required documents via email or submit through the official SANRAL e-Recruitment Portal (if available). Make sure your email subject includes:

“Application: Contact Centre Agent – Centurion – Ref No: SANRAL/CCA/2025”

Email address and application links may be available on the SANRAL Careers Page or Government Gazette.

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Pro Tip for Applicants

Craft a professional CV and motivation letter that highlights your contact centre experience, tech skills, and language proficiency. Mention specific CRM platforms you’ve worked with (like Avaya or SMARTZ) and showcase any customer service achievements.

Need a professional CV? Join our group where we help job seekers write CVs for free and provide verified government job leads daily!

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      Keywords

• Government jobs South Africa 2025

• SANRAL call centre vacancies

• Contact centre jobs in Centurion

• CRM agent job hiring

• NQF 5 call centre positions

• Apply for SANRAL jobs online

• Permanent contact centre jobs

• Call centre jobs without experience

• Government customer service jobs

• Avaya call centre jobs South Africa

• Entry-level customer support roles

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Application Deadline

All applications must be submitted before or on 11 August 2025. Late applications will not be considered.

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Summary

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Ready to take the next step in your customer service career? Apply today and become part of SANRAL’s mission to deliver top-tier service to millions of South Africans!

CLICK HERE AND APPLY