Retail Store Manager – Join the Markham Team at TFG (Apply Now!)

Position: Retail Store Manager

Industry: Fashion Retail | Lifestyle Apparel
Job Type: Full-time | Permanent

About the Role

Are you passionate about fashion retail careers and leading high-performing sales teams? Markham, a division of TFG (The Foschini Group)—one of South Africa’s leading retail companies—is looking for an experienced, enthusiastic, and customer-focused Retail Store Manager to drive store profitability, enhance customer satisfaction, and lead a team to success.

This opportunity is ideal for professionals seeking store manager jobs in South Africa within a dynamic and fashion-forward environment.

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Key Responsibilities

As a Retail Store Manager, your primary responsibility is to ensure store performance aligns with business goals. This role involves both strategic leadership and hands-on execution in daily operations.

1. Sales & Profitability

Drive daily, weekly, and monthly sales to meet or exceed retail sales targets.
Implement strategic sales planning to enhance store performance.
Use performance management tools to track KPIs and develop action plans.
Increase average transaction value and maximize units per transaction.

2. Expense Management

Effectively control store operating costs, including utilities, payroll, and supplies.
Monitor store budgets and contribute to financial planning and analysis.

3. Stock Management

Ensure effective inventory control and compliance with shrinkage standards.
Coordinate with the inventory team to manage stock replenishment and in-store merchandising.
Conduct regular stocktakes to avoid stock losses and discrepancies.

4. People Management & Leadership

Recruit, train, and develop a high-performing sales team.
Lead employee engagement initiatives and drive staff motivation.
Handle employee relations and disciplinary matters as per labor laws and company policies.
Foster a strong team culture through goal-setting, coaching, and performance evaluations.

5. Visual Merchandising & Branding

Implement and maintain visual merchandising strategies in alignment with the brand’s image.
Guarantee that all displays, product placements, and signage meet corporate standards.
Maintain cleanliness and order to support a world-class customer experience strategy.

6. Customer Service Excellence

Deliver outstanding customer service through effective execution of our customer-centric approach.
Resolve customer complaints and inquiries professionally and efficiently.
Continuously improve customer loyalty and satisfaction through loyalty programs and personalized service.

Qualifications and Experience

To qualify for this role, you must meet the following minimum requirements:

A valid Matric Certificate (Grade 12).
At least 3 years of retail experience, with 1 year in a store leadership or assistant store manager position.
Proven experience with customer service delivery, retail operations, and sales process management.

Core Competencies & Skills (High-Demand)

✔ Sales and Negotiation Skills

Strategic sales planning
Customer-focused sales tactics
Negotiation and upselling

✔ Retail Management Skills

Stock control and inventory analysis
Visual merchandising strategy
Expense and budget management

✔ Team Leadership Skills

Staff training and coaching
Conflict resolution and staff motivation
Performance reviews and workforce planning

✔ Digital and Analytical Skills

Using retail analytics software
Managing digital communications with customers
Leveraging CRM tools for marketing

Behavioral Competencies

✅ Action-Oriented
You readily embrace new challenges and respond with urgency, ensuring your team is always aligned with sales goals.

✅ Customer Focused
You understand the needs of diverse customers and deliver memorable, satisfying shopping experiences that increase customer lifetime value.

✅ Leads Effectively
You empower your team, hold them accountable, and foster a culture of ownership and pride.

✅ Optimizes Processes
You constantly assess the efficiency and effectiveness of store operations, suggesting improvements and automations where necessary.

✅ Embraces Diversity
You create an inclusive store culture where everyone feels seen, heard, and respected.

Why Join Markham and TFG?

At TFG, our people are our greatest asset. We offer exciting career growth opportunities across 34 lifestyle and fashion brands. As part of our purpose-led business, you won’t just be doing a job—you’ll be making an impact.

Competitive salary and incentive structure
Career progression within a large, multi-brand retail group
Access to training and development programs
Opportunities to work across multiple provinces and stores
Dynamic and inclusive workplace culture

Employment Equity Commitment

TFG is committed to employment equity and transformation. Preference will be given to candidates from designated groups as per the Employment Equity Act of South Africa. All qualified individuals are encouraged to apply.

About Markham – Fashion with Purpose

Markham is more than just a brand—it’s a lifestyle movement. Known for trendy men’s fashion, stylish footwear, and unforgettable fragrances, Markham is where style meets confidence. Our stores are vibrant, energetic, and designed to inspire individuality and self-expression.

As part of the Markham Movement, you’ll help create world-class shopping experiences that resonate with young, fashion-forward customers.

Keywords Included in This Role Description:

Retail management jobs in South Africa
Store manager job opportunities
Customer service careers
Fashion retail leadership roles
Inventory management positions
Employee performance tools
Digital customer engagement
Sales team leadership training
Retail operations manager vacancy

Are You Ready to Make Your Mark?

If you’re ready to elevate your career in fashion retail and play a leadership role in one of South Africa’s most iconic brands, this opportunity is for you. Apply now and become a part of something bigger—where passion meets performance.

Apply Now | Explore Retail Career Growth with TFG and Markham

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Retail Store Manager – Join the Markham Team at TFG (Apply Now!)